Privacy Policy

1. Introduction

Saiswaadh ("we", "us", or "our") operates the website www.saiswaadh.in (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and purchase our products. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

• To process and fulfill your orders
• To create and manage your account
• To communicate with you about orders, products, and promotions
• To process payments securely through Razorpay
• To improve our website, products, and customer service
• To comply with legal obligations
• To detect and prevent fraud

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors: Razorpay, to process your payments securely
• Delivery partners: To ship your orders to your address
• Analytics providers: Mixpanel, to understand site usage (anonymized where possible)
• Legal authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Passwords are hashed using industry-standard bcrypt encryption. Payment processing is handled entirely by Razorpay's PCI-DSS compliant infrastructure — we never store your card numbers, CVV, or banking details on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Session Management

We use essential cookies to keep you signed in and manage your shopping cart. These cookies are strictly necessary for the Site to function and cannot be switched off. We also use analytics cookies (Mixpanel) to understand how visitors interact with the Site. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are retained for accounting and legal compliance purposes. Guest session data is automatically deleted after 7 days of inactivity.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.