Terms & Conditions

1. Acceptance of Terms

By accessing and using the Saiswaadh website at www.saiswaadh.in (the "Site"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site. These terms apply to all visitors, users, and customers of the Site.

2. About Saiswaadh

Saiswaadh is a homemade food brand specializing in traditional South Indian recipes including pickles, masalas, ready-to-cook mixes, millet products, vathals, healthy bites, and more. We are licensed under FSSAI (License No: 22424544000062) and adhere to the highest food safety standards.

3. Account Registration

4. Products & Pricing

• All product prices are listed in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without prior notice
• We make every effort to display accurate product descriptions, images, and weights, but minor variations may occur as our products are handmade
• Product availability is subject to stock levels — we reserve the right to limit quantities
• All products are made fresh in small batches with no artificial preservatives

5. Orders & Payment

6. Shipping & Delivery

• We deliver across India
• Delivery timelines vary based on your location and product availability
• Shipping charges, if applicable, will be displayed at checkout
• We are not responsible for delays caused by courier services, weather, or unforeseen circumstances
• Please ensure your delivery address and phone number are accurate — we are not liable for orders delivered to incorrect addresses provided by the customer

7. Returns & Refunds

8. Cancellations

You may cancel your order before it has been dispatched by contacting us. Once an order has been shipped, it cannot be cancelled. For prepaid orders that are cancelled before dispatch, a full refund will be issued within 5-7 business days.

9. Intellectual Property

All content on the Site — including text, graphics, logos, images, product descriptions, and software — is the property of Saiswaadh and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

10. Food Safety & Allergens

• All products are prepared in a facility that handles common allergens including nuts, sesame, mustard, and dairy
• Please review product descriptions carefully if you have food allergies
• Store products as per instructions on the packaging for optimal freshness
• We are FSSAI certified (License: 22424544000062) and follow strict hygiene protocols

11. Limitation of Liability

To the maximum extent permitted by law, Saiswaadh shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of our products. Our total liability shall not exceed the amount paid by you for the specific order in question.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the modified terms.